Terms & Conditions

Insight Vacations, Inc. is the 'Sales Company'; Insight Vacations Limited is the 'Operator' except on river cruises where Uniworld River Cruises Inc is the 'Operator'; collectively these companies are referred to as 'Insight'.

Your agreement is with Insight and a contract will come into existence between us when you make a reservation with us. The invalidity of any of the provisions hereof shall not affect the validity of any of the other provisions, and the agreement shall be construed as though such invalid provision had never been contained herein.

Disclaimer: Travel is personal and each individual’s goal(+) s and experiences may differ. Insight will not be bound by, or liable for, any description, representation or warranty made by any independent third party sales representative, Travel Agent, or other person or entity relating to any holiday offered by Insight.

Departure Date: The departure date constitutes the date indicated on the Insight confirmation.

Inter-city Travel: By private motorcoach, trains and ferries (see itineraries). Rail travel is standard class unless otherwise stated.

Air Transportation: Not included unless otherwise indicated. Within Europe, intra-trip airfare is included in the land price only when indicated in the pricing panels on a specific itinerary. Note: Internal Flights in Egypt may involve very early or very late departures and arrivals.

Touring: Insight’s premium touring coaches feature air-conditioning, reclining seats, on-board washroom and are configured with 40 or 41 seats for just 40 guests. However, the following exceptions apply;

Due to EC regulations on Driver’s hours, replacement coaches are required once per touring week on certain itineraries and these replacement coaches may have in excess of 40 seats.
Transfer coaches, City Breaks coaches, sightseeing vehicles or, in the event of a mechanical breakdown, relief coaches, may feature up to 53 seats without a washroom.
In the Eastern Mediterranean, Morocco, Channel Islands and Iceland, smaller motorcoaches without toilet facilities may be used.

If due to circumstances beyond our control coaches are used otherwise than as advertised, a refund of $10 per person will be made.

Hotel Accommodations: Prices are per person and based on two persons sharing a twin-bedded room with private bath or shower. When booking triple rooms please note that in some hotels this may consist of one double bed and the third bed may be a ‘roll-away’ bed which will limit space in the room. Availability of triple rooms is limited.

Note that single rooms in European hotels are generally smaller than twin-bedded rooms and that European hotel standards, facilities and services provided may vary from those in other parts of the world and are often local in style. Substitute hotels may sometimes be used at certain times and will be of similar standard whenever possible. There are a limited number of twin-shared rooms available with our Single Traveler Savings. Special room requests such as smoking/non-smoking, adjacent, connecting or lower-floor rooms must be requested at time of booking. These special room requests cannot be guaranteed and are based on availability at time of check-in. Smoking in a non-smoking room may result in a fine. Hotel Frequent Traveler program points are not earned with hotels on Insight vacations. Accommodations in Europe may not be in compliance with the Americans with Disability Act and may not have wheelchair occupancy.

Cruises: Per person prices are based on two persons sharing a cabin with two berths, private shower and toilet. A limited number of single cabins are available at an extra cost. On many cruises, triple rooms are not available.

Tour Director: Insight’s Tours are conducted in English only by a professional multi-lingual Tour Director. On City Breaks, services are either provided at each hotel, or your Personal Concierge is provided through out, please check your itinerary. In Egypt, Israel, Jordan and Greece group sizes may be between 2 and 40 people depending on take up. Only tours of 10 people or more will be escorted by an Insight Tour Director. In Turkey and Israel Tours are conducted by a Local Guide. Please refer to individual itinerary pages.

Meals: Meals are included as detailed on itineraries.
Any special meal requirements will be made on a REQUEST basis only and must be advised at the time of booking. Insight cannot guarantee special meal requests, nor will Insight assume any responsibility or liability if guests’ special meal requests are not fulfilled.

• Guests need to arrive in the hotel by 6.00 pm in order to participate in any featured Welcome Reception or Welcome Dinner. No refunds are issued for missed Welcome Receptions and meals due to late arrivals.

  Sightseeing: Excursions, entrance fees and English-speaking guide (when required) are included as detailed in the itinerary pages.

  Premium Highlights: Featured sightseeing is integral to our Tours, therefore no refund will be given (or value attached) if not used or operated for any reason.
  Transfers: Between airports, hotels, railway stations and piers are included as indicated on each itinerary. All transfers are based on group shuttle. No refund is therefore available for missed or unused transfers. In the event of flight delays outside of Insight’s control, the transfer will be deemed to be cancelled. Insight is not responsible for delayed or cancelled transfers due to unforeseen events.

  London Airport Transfers: Included with air-inclusive Insight Vacations departures. Can be purchased for land-only Tours on the provision you stay at a London Hotel booked by Insight on the night of your arrival and the night prior to your departure date. Your Travel Agent must provide flight information details to Insight no less than 21 days prior to departure.

• Passengers who have booked air and land packages through Insight arriving at London’s Gatwick Airport, will be provided with a Gatwick Express voucher. The Gatwick Express train journey to London’s Victoria Station takes 30 mins. Guests then need to make their way from Victoria station to their Insight hotel at their own expense. European Airport Transfers (excluding London): Coach transfers only operate at the scheduled times and days specified for each Tour. Guests arriving or departing outside these times, including passengers who have booked pre or post tour accommodation, may purchase a transfer through Insight or make their own way to/from the hotel.
• For those who choose to make their own flight arrangements, flight details must be provided to Insight by the Travel Agent not less than 21 days before the flight departure.
• Flights should be timed to allow you to clear customs in good time for the scheduled transfers – ask your Travel Agent for advice.
• Not included in the tour price

• Any items and matters referred to above, including, all airfares and air-related charges between your gateway city and your destination; additional fees charged by airlines such as checked and/or excess baggage (visit www.insightvacations.com/baggage), seat selections and any other services; passport and visa fees; insurances of all kinds; tips/gratuities to Tour Directors, Motorcoach Drivers and Local Guides; laundry; phone calls; internet access; minibar; beverages and meals not detailed in the itinerary; optional experiences; and all items of a personal nature. Additional taxes and surcharges may be collected by foreign governmental and non-governmental entities. The price does not cover costs and expenses, including your return home, if you leave the tour whether at your own volition, due to illness, action by any government or other reason. This list is illustrative and not a complete list of every item not included. Reservations & Payments

  Deposit payable within 7 days of booking: La Serenissima $500 Other itineraries $200 Final Payment prior to departure date: La Serenissima 80 days. Other itineraries 45 days

  1. Air inclusive bookings may require additional non-refundable deposit at the time of booking.
  2. Your Tour will be confirmed by Insight after receipt of a non-refundable, non-transferable deposit. We reserve the right to refuse a booking without giving any reason and shall in that event return any deposit received. The deposit forms part of your final payment. If not received within 7 calendar days of booking, the reservation will automatically be cancelled. On certain departures, deposits may be required at time of booking to hold seats.
  3. Final payment for your land reservation will be due no later than 45 days (80 days for La Serenissima) prior to the tour departure date.
  4. Payment in full will be required at time of booking for reservations made less than 45 days (80 days for La Serenissima) prior to the tour departure date.
  5. Insight reserves the right to cancel the reservation and impose cancellation charges if any payment is not received within the above specified periods. Insight will not be responsible for lost land and air reservations.
  6. Credit Card Bookings: Insight should be advised of your credit card number when making your reservation directly with us. Verbal authorization of your credit card confirms your reservation. For security purposes, we are required to collect the guest’s credit card billing address as well as the customer verification code.
  7. Your Travel Agent shall hold all monies for each and every person named in the booking until the booking is confirmed. When confirmed, your Travel Agent shall provide those monies promptly to us. You consent to us depositing monies received by us as required by law. We will be entitled to keep interest earned on monies. You consent that all monies paid to us whether through your Travel Agent, by deposit or otherwise, may be disbursed by us as and when we see fit.

  Travel Documents: Travel documents will be sent to you approximately 21 days prior to the tour departure date (provided full payment was received on time). If you are leaving home earlier, please ask your Travel Agent to request your travel documents well in advance. Please also make sure that you provide your Travel Agent with the flight details that are booked independently no less than 21 days prior to flight departure date. However, if travel documents are required the next day or earlier than 21 days prior to departure date* a fee of $35 will apply. Any documents delivered outside the USA will incur a minimum fee of $50. Actual cost will be advised at time of booking. For the documents to be issued the guest must give complete names as per passport, nationality, passport numbers, and dates of birth

  Passports & Visas: All passengers require a valid passport valid for 6 months after their trip return date and may require visas. Some countries require multiple visas. For specific visa requirements at time of booking please contact your Travel agent or Insight for more details. It is the guests’ responsibility to ensure he/she travels with the appropriate documents. Please ask your Travel Agent for advice. Please note that entry to another country may be refused even if the required information and travel documents are complete. Obtaining and carrying these documents is your sole responsibility. Insight will not be responsible for advising and/or obtaining required travel documentation for any guest, or for any delays, damages, and/or losses including missed portions of your vacation related to improper documentation. Due to government imposed security/immigration measures, passport and emergency contact information is required for all guests prior to the release of travel documents.

Booking Changes: A fee of $30 or more per person, per change and any further cost we incur, will be charged for any revision or alteration made to a reservation after the booking is confirmed unless the change increases the price of the booking. Costs and charges may increase the closer to the departure date that changes are made, so you should contact us as soon as possible. We will try to make your requested change but it may not be possible.

A change of Tour date or itinerary within 45 days of departure date (80 days for La Serenissima) will be treated as a cancellation. Cancellation fees will apply except when the change is to an earlier departure date and the tour price is equivalent or greater, in which case a $30 (or more) per person amendment fee will be charged. Name changes or corrections will be treated as a cancellation. Cancellation fees may apply.

Reservations/Ticketing: When booking a tour including flights, you will be required, at the time of booking, to provide us the full name as detailed on the passport or government-issued ID for domestic travel, passport number, date and place of issue for each guest.

Air Cancellation: Prior to airline ticketing, a service fee $50 per person and after airline ticketing a service fee of $75 per person, plus any airline imposed penalties which may be up to 100% of the air ticket price, will be charged. Airline Availability: Seats are limited in our contracted class of service and may not be available on every flight. Insight does not hold block space on any airline and does not assure seat availability for every single Tour departure date. Airline Seating: Not all airlines offer pre assigned seats. Some may charge for pre assigned seats. Any additional charge imposed by airlines will be at guests’ expense. Seating is solely under the airline’s control, as are itinerary changes due to flight delays and schedule changes. Insight reserves the right to offer alternative schedules for itineraries affected by airline schedule changes and equipment. Flight delays, flight cancellation and schedule changes are the responsibility of the airline. Insight will not be responsible or liable for such delays or rescheduling. Airline Fuel Surcharges and Air-related Taxes, Fees and Restrictions: Airfares will be provided on booking, will be based on roundtrip purchase, and will include air-related taxes, fees and fuel surcharges imposed by the airlines.

Price Changes: Airlines and other travel providers (including Insight) change pricing, and itineraries from time to time. Prior to your booking and paying the non-refundable deposit, all prices and itineraries in this brochure are subject to change at any time.

Guest Changes: Changes to flight itineraries and name changes will result in penalties charged by the airline. These are the guest responsibility. Airline Special Requests: Seat assignment and special meal requests can be requested at time of booking. Insight does not assure the request will be granted. Frequent Flyer miles can be accrued on most air carriers. Upgrades using mileage is not permitted. Many airlines do not automatically add frequent flyer numbers to records for flights booked and ticketed by Insight. It is therefore the guest responsibility to request frequent flyer credit from the airline. Insight shall not be responsible for matters concerning frequent flyer miles.

Tour Prices: Are based on costs, charges, tariffs, rates, prices, taxes, levies, exchange rates and other considerations as of the production date of this brochure (see back cover). All are subject to change. For up-to-date pricing contact your Travel Agent or call our Reservations Department. No surcharges regarding cost or currency fluctuations will be made to the LAND only price once the deposit is received. However, airport taxes, fuel surcharges and taxes, charges and levies imposed by an government, airlines or agencies may be passed on at any time, even after the deposit is received or vacation paid for. Your consent to this potential increase may be required at the time of your deposit. No refund will be made on account of reduction of any of the above. If the total Tour price increases by more than 10%, guests will have the option to cancel the tour within 7 days of notification of the surcharge without penalty. All prices are in US Dollars.

Participation: On all Tours children under 5 years of age are not eligible to travel. Children under 18 years of age must be accompanied by an adult, who will be responsible for their welfare and supervision. Insight seeks to provide a safe, enjoyable and memorable travel experience for all guests. Insight welcomes guests with special needs or disabilities. Please note the following: -Guests must advise Insight at time of booking, or as early as possible, of any physical, medical or other special needs that require accommodating. Insight will make reasonable modifications to its policies, practices and procedures when necessary, unless doing so will fundamentally alter the nature of the services provided. -Guests must ensure they are medically and physically able to travel. -Insight may impose safety requirements. Insight may exclude an individual from participating in a tour or an activity if the individual’s participation poses a direct threat to health or safety of others that cannot be eliminated by a reasonable modification of policies, practices or procedures or by the provision of auxiliary aids and services. This decision to exclude an individual will be based on an individualized assessment based on reasonable judgment that relies on current medical evidence or on the best available objective evidence to determine the nature, duration and severity of the risk, the probability that potential injury will occur and whether reasonable modifications of policies, practices or procedures will mitigate the risk.

-Insight does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as eating, toileting or dressing). A traveler who requires services of a personal nature (eating, toileting or dressing, as examples) should consider bringing a companion to provide such assistance and must understand that other travelers, Tour Directors and Insight Staff will not be available for such purpose.

-Regrettably, motorized scooters are not allowed on Insight Vacations.
Insight does not employ medical personnel. Any necessary medical attention must be sought at a local facility, if available, at the guest’s expense. Insight is not responsible or liable for losses or costs incurred due to unavailability of medical services, or medical services obtained while on vacation, or for the quality of the care or services received.
Some Tours include rough terrain, extensive walking over cobblestone streets, uneven pavement, steps and locations which may not be easily accessible or accessible by wheelchair. During the tour, Insight may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities which Insight does not control. Accommodations on international tours may differ from those in the United States. Insight cannot guarantee disability access or accommodations for guests traveling on international tours. Many Optional experiences are operated by independent third party suppliers, not Insight. These are not part of the tour provided by us. Your contract will be with the operator of the excursion. We are not responsible for providing of the excursion, or anything that happens during the excursion. Some excursions involve outdoor activities and/or can be physically demanding. You must make your own decisions about excursions and participate only in activities that suit your physical ability. We recommend you check whether any insurance you have also includes your participation in adventure activities you may undertake. Insight may, in its sole discretion, decline booking any guest or remove any guest who cannot comply or refuses to comply with Insight’s terms and conditions. Behaviour: We are here to provide the best services possible but in doing so we will not tolerate abusive or aggressive behaviour from our Guests. We will refuse to deal with and may terminate the holiday/vacation of people who assault Insight Representatives or who continue to be verbally abusive or aggressive when asked to behave reasonably.
When you make a booking, you accept responsibility for the proper conduct of all members of your party during your stay. We reserve the right at any time to terminate the travel arrangements and/or cease to deal with any party member(s) whose behaviour, in the reasonable opinion of us or our suppliers, may cause danger, upset, disruption or distress to anyone else or damage to property. Full cancellation charges will apply and no refund will be made. We shall have no obligation to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation and return transportation arrangements) guest may incur as a result of the travel arrangements being terminated. If you damage the accommodation in which you are staying or any property, you must reimburse the accommodation provider or property owner concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must indemnify us for the full amount of any claim (also including legal costs) made against us. Criminal proceedings may be instigated. Insight is not responsible for any costs incurred concerning a guest removed from a tour or aircraft, ship or train. Guests agree not to hold Insight or any of its related entities liable for any actions taken under these terms and conditions.
Itinerary Variations: Insight strives to improve itineraries, services and features. If improvements can be made, or if circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. At certain peak periods multiple departures may operate, sometimes in reverse order; hotels may vary from those stated on the itinerary pages. On tours which include cruises, the ship may be changed for operational reasons. Departures in early and late season are potentially operated in cool weather conditions. As a result, itinerary variations may occur. Certain activities may not be precisely as described or may not be available due to seasonality or weather conditions. We try to notify you or your Travel Agent of changes. If your enjoyment may be diminished by such limitations, please check with us or your Travel Agent before making a reservation.
Holidays & Changes: During local or national holidays, certain facilities such as museums, sightseeing trips and shopping may be limited or unavailable. In such instances itinerary changes are made by Insight seeking to reduce inconvenience to guests. Such changes are deemed not to be a major change to the itinerary, and no compensation will be payable to guests. Holidays, closing days and other circumstances may necessitate a change of the day of the week for scheduled highlight dinners, sightseeing or other activities. If, you feel your enjoyment might be diminished by any of these circumstances please check with the respective national tourist office before selecting a specific departure date.
Extended stays: If you arranged with us to remain at a destination before or after your tour, your stay will be at your sole expense as is the transfer to either the hotel or airport. Please see the 'Extra Night Hotels' section for a list of pre and post tour accommodation. Insight does not provide complimentary transfers for guests booking pre-and post-night accommodations. However, inexpensive airport transfers can be purchased from Insight. If your extra night accommodation is not the hotel where your tour begins or ends, you will be responsible for your transfer arrangements at your own expense.
For your comfort: Insight operates a daily seat rotation system and enforces a strict no smoking and no alcohol policy onboard motorcoaches. Regular comfort stops are made on traveling days. Many hotels, restaurants, trains, cruises and other venues are 100% smoke free. Tour Cancellation: Insight reserves the right to cancel or re-schedule any Tour departure in any circumstances, including in accordance with operating requirements or circumstances beyond its control. If cancellation is made by Insight any time prior to departure date of the tour except when you failed to pay the final balance on time, Insight will either refund the amount received for the tour booking, or offer a comparable vacation if available. (Insight will refund any difference in price if the alternative is of a lower price however, the Guest will be responsible for additional costs if the alternative is priced higher.) Insight is not responsible for other travel arrangements affected due to our cancellations and is not liable for any cancellation penalties incurred on other travel arrangements including air tickets.
Travel Insurance: Insight recommends that all guests purchase comprehensive Travel Insurance. Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. Insight cannot be held responsible for denied entry if a guest is unable to provide details to authorities of insurance or denial of entry for any reason.
Disclaimer of Warranties: The Operator warrants only that the services shall be generally, though in view of the vagaries of travel, not necessarily precisely, as described, and subject to changes and the other terms and conditions herein. All other warranties, express and implied, including warranties of fitness for a specific purpose and merchantability are expressly excluded. There is no warranty that extends beyond the description of the face hereof.

Complete Agreement: These booking conditions together with terms expressly incorporated into this contract represent the entire agreement between the parties.
Changes: The Operator shall be responsible to the guest for supplying the services and accommodations described in this brochure, except where they cannot be supplied or the itinerary is changed due to delays or other causes of whatever kind or nature beyond the Operator’s control. In such circumstances, the Operator will seek to supply comparable services, accommodations and itineraries and there shall be no refund in these circumstances.

Disclaimer of Liability: Neither the Operator nor its agents or affiliated entities shall be responsible or liable for cancellations, acts of other service providers, diversions or substitution of equipment or any act, variation, postponement, omission or default by air carriers, land carriers, hoteliers or hotels, transportation companies, or any other persons providing services or accommodations to guests including any results thereof, such as changes in services, accommodations or facilities. Nor shall they be liable for loss or damage to baggage or property, or for injury, illness or death, or for any damages or claims whatsoever arising from loss, negligence or delay from the act, error, omission default or negligence of any person not its direct employee or under its exclusive control, including any act, error, omission, default, or negligence of any country, government or governmental authority, officer or employee. Insight shall not be liable for indirect, special or consequential damages. All baggage and personal effects are at all times and in all circumstances at the risk of the tour participant. Insight recommends that guest obtain baggage insurance. After return at the end of the tour, if lost articles are found and returned to the owner, a service fee will be charged. The Tour Directors, carriers, hotels and other suppliers who provide services on Tour are independent contractors; they are not agents, employees or servants of the Operator or its associated companies. All certificates and other travel documents for services issued by the Operator are subject to the terms and conditions specified by the carriers and suppliers and to the laws of the countries in which the services are supplied. Carriage by sea is subject to the Carrier’s Conditions of Carriage which are expressly incorporated into this contract, copies of which are available upon request. The Operator is not responsible for any criminal or other conduct by third parties, whether criminal, intentional, grossly negligent, negligent or otherwise.

Security is a major concern to all of us and the situation globally is constantly changing. Events around the world, coupled with the “Travel Advisories“ put out by various governments, may at times necessitate changes to the accommodations and itinerary or even Tour cancellation. Please refer to our Terms and Conditions for further information in this regard. You must accept these risks involved in travel to any country that may experience security difficulties and accept responsibility for your own travel decisions.
Safety: Where the guest occupies a motorcoach seat fitted with a safety belt, neither the Operator nor its agents or co-operating organisations or service providers will be liable for any injury, illness or death or for any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of such an accident or incident. This exclusion and limitation of liability shall not be used to imply that the Operator or its agents or affiliated entities are liable in other circumstances.
International Treaties: Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time guests are not on board planes, transportation or conveyances. We rely on international convention which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded as having all the benefits of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage and delay to guests and luggage. Enrolment in and payment for a tour shall constitute agreement and acceptance by the guest of the terms and conditions in this brochure. These cannot be varied except in writing by an officer of the Company.
Insight Vacations, Inc. Limited Role: Insight Vacations, Inc., a California corporation, serves only as sales representative, and is not responsible for any activity beyond its limited role in arranging reservations and ticketing. Insight Vacations, Inc. shall not be responsible or liable for any act, omission or default, whether negligent or otherwise, of any other entity whether or not affiliated with the operator.

This Agreement is deemed to be entered into in Orange County, California. The exclusive venue for any action concerning the interpretation, enforcement, or breach of any term, obligation, or duty as contained or related to these Terms and Conditions shall be solely in the Superior Court of California in or for Orange County or the United States District Court for the Central District of California. This Agreement shall be construed according to the internal laws of California without regard to conflicts of law principles. All guest claims must be submitted in writing and received by Insight no later than 60 days after completion of the Insight vacation. Guest claims not submitted and received within this time shall be deemed to be waived and barred.

Errors and Omissions: In the case of computer or human billing errors, we reserve the right to re-invoice participants with correct billing.

We try to ensure brochure accuracy at the time of printing. However Insight shall not be held responsible for printing or typographic errors, or errors arising from unforeseen circumstances.

Airline(s) do not by virtue of being referred to in this brochure represent itself or themselves as contracting with or as having any legal relationship with any purchaser of a vacation from Insight. All bookings made with any provider of transport, facilities, meals, other goods or of any services are subject to terms and conditions imposed by them in relation to matters not covered particularly and expressly by our agreement with the above mentioned Operator. If you decide you do not want to visit a country or part of a country you intended to visit due to any law, condition or requirement of any government or government authority, official, servant or agent, you are responsible for any costs, expenses, charges, fees, losses or damage incurred, and any cancellation or amendment fees. None of the companies in the Insight group of companies, or any of their servants or agents, accept responsibility or liability for your acts, omissions, defaults, conduct, state of health, condition or circumstances.

Complaint Procedure: If you have a problem during your tour please inform Insight’s Tour Director or Local Representative immediately, who will try to put things right. If the matter was not resolved locally, please write to Insight’s Customer Services Department at the address below within sixty (60) days the end of the Insight vacation, as it is important that you provide us the information quickly. Please quote your booking reference number and all relevant information. Failure to follow this procedure may delay or deny us the opportunity to investigate and rectify the problem, which may affect the way your complaint is dealt with and your rights under this contract. Accordingly, any claim not received in writing within this time is waived and barred.
Guests who purchase from within California: Transactions entered into with Insight are covered by the California Travel Consumer Restitution Fund (TCRF) if the guest is located in California at the time of payment. Eligible guests may file a claim with TCRF if the guest is owed a refund of more than $50 for transportation or travel services which the seller of travel failed to forward to a proper provider or such money was not refunded when required. The maximum amount which may be paid by the TCRF to any one guest is the total amount paid on behalf of the guest to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel. A claim must include sufficient documentation to prove your claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a TCRF claim. You may request a claim form by writing to: Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977--6001; or by faxing a request to: (213) 897--88466
Guests purchasing from outside of California: Transactions entered into with Insight are not covered by the California Travel Consumer Restitution Fund.
Data Protection: To process your tour booking, Insight will need to use personal information for you and guests in your booking. Personal information may include each guest’s name, address, phone number, email address, passport number, credit/debit card number and sensitive information such as health, medical, dietary, mobility, religious or other special requirements. This personal information may be passed on to other suppliers of your travel arrangements in addition to public authorities (such as customs and immigration), security and credit checking organizations, and otherwise as required by law. We may need to provide personal information to contractors who provide services to or for us (e.g., sending mail, processing payments, providing marketing assistance). This may involve sending personal information (including sensitive information) to other countries that may not afford the same level of protection of personal information. In making your booking, you consent to your personal data being passed to relevant third parties as set out above
We may also use personal information you provide us to review and improve the tours and services we offer, and to contact you (by post, email, telephone or other means) about other offers by Insight that may interest you. If you don’t want to receive this information, or if you want a copy of the personal information we hold about you, write to us at Insight Vacations, Inc., 555 Theodore Fremd Ave, Ste C204 Rye, NY 10580. Insight may charge a fee for supplying you this information as permitted by law.

Each guest is required to comply with the terms, conditions, requirements, laws, rules and/or regulations of any service provider, or any country or governmental authority, and shall be liable for any such non-compliance. Booking arrangements: Your booking arrangements can be made through your Travel Agent, or with us directly. When you make a booking you must be at least 18 years of age at the time of booking. You are guaranteeing that you understand and have the authority to accept and do accept on behalf of yourself and all members of your party the terms of these booking conditions. We will deal only with the lead booking name in all subsequent correspondence and dealings. You are responsible for making all payments due, ensuring the accuracy of all personal details and other information supplied in respect of yourself and your party, notifying us of any changes or cancellations and for receiving correspondence and keeping your party informed.

Additional Optional Experiences: With Insight, you will enjoy many famous highlights as included features on your tour, at no extra cost. An exciting array of additional Optional Experiences and Activities may be made available to further enhance your experience. These Excursions and Activities are optional, and are offered at special preferential prices. They can be booked only after you start your tour, as many of them are carefully programmed to coincide with highlights available at the time of your visit. A detailed list and cost of these will be included in your travel documentation. You can book and pay for them through your Tour Director, by cash or credit card. Optional Experiences may vary due to seasonal conditions and require minimum guest participation. Prices are subject to change without notice. Please also see the relevant section of “Tour Participation” regarding limitation (exclusion) of our liability for Optional Experiences operated by independent third party suppliers.

Financial Protection US$20 MILLION your peace of mind guarantee

The traveling public has always been concerned about the protection of their advanced bookings. As part of Insight’s commitment to providing our customers with peace of mind in all dealings with Insight, TravCorp Financial Services Limited has provided a letter of credit to Insight of US$20 Million in respect of all customers traveling with Insight.

United States Tour Operator Association $1 Million Travelers Assistance Program
Insight Vacations Limited shares the coverage available under the USTOA $1 Million Travelers Assistance Program with affiliates of The Travel Corporation who, as an Active Member of the USTOA is required to post $1 Million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of Insight Vacations Limited customers in the unlikely event of The Travel Corporation bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 Million posted by The Travel Corporation may be sufficient to provide only a partial recovery of the advance payments received by Insight Vacations Inc. Complete details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York , New York 10016, or by email to information@ustoa.com or by visiting their website at www.USTOA.com

Insight Vacations, Inc. 801 East Katella Avenue. Anaheim, CA 92805.

Insight Vacations Limited, Travel House, Rue du Manoir, St Peter Port, Guernsey. GY1 2JH Channel Islands.
The Insight group of companies has Marketing/Sales/Administrative offices/agents in:
Australia, Canada, China, Guernsey, Hong Kong, India, Israel, Japan, United Kingdom, Ireland, Malaysia, New Zealand, Philippines, Singapore, South Africa, Switzerland, Thailand and the USA.

For further information visit our website at www.insightvacations.com

Complaint Procedure: If you have a problem during your tour please inform Insight’s Tour Director or Local Representative immediately, who will try to put things right. If the matter was not resolved locally, please write to Insight’s Customer Services Department at the address below within sixty (60) days the end of the Insight vacation, as it is important that you provide us the information quickly. Please quote your booking reference number and all relevant information. Failure to follow this procedure may delay or deny us the opportunity to investigate and rectify the problem, which may affect the way your complaint is dealt with and your rights under this contract. Accordingly, any claim not received in writing within this time is waived and barred.
Guests who purchase from within California: Transactions entered into with Insight are covered by the California Travel Consumer Restitution Fund (TCRF) if the guest is located in California at the time of payment. Eligible guests may file a claim with TCRF if the guest is owed a refund of more than $50 for transportation or travel services which the seller of travel failed to forward to a proper provider or such money was not refunded when required. The maximum amount which may be paid by the TCRF to any one guest is the total amount paid on behalf of the guest to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel. A claim must include sufficient documentation to prove your claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a TCRF claim. You may request a claim form by writing to: Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977--6001; or by faxing a request to: (213) 897--88466
Guests purchasing from outside of California: Transactions entered into with Insight are not covered by the California Travel Consumer Restitution Fund.
Data Protection: To process your tour booking, Insight will need to use personal information for you and guests in your booking. Personal information may include each guest’s name, address, phone number, email address, passport number, credit/debit card number and sensitive information such as health, medical, dietary, mobility, religious or other special requirements. This personal information may be passed on to other suppliers of your travel arrangements in addition to public authorities (such as customs and immigration), security and credit checking organizations, and otherwise as required by law. We may need to provide personal information to contractors who provide services to or for us (e.g., sending mail, processing payments, providing marketing assistance). This may involve sending personal information (including sensitive information) to other countries that may not afford the same level of protection of personal information. In making your booking, you consent to your personal data being passed to relevant third parties as set out above
We may also use personal information you provide us to review and improve the tours and services we offer, and to contact you (by post, email, telephone or other means) about other offers by Insight that may interest you. If you don’t want to receive this information, or if you want a copy of the personal information we hold about you, write to us at Insight Vacations, Inc., 555 Theodore Fremd Ave, Ste C204 Rye, NY 10580. Insight may charge a fee for supplying you this information as permitted by law.

Additional Optional Experiences: With Insight, you will enjoy many famous highlights as included features on your tour, at no extra cost. An exciting array of additional Optional Experiences and Activities may be made available to further enhance your experience. These Excursions and Activities are optional, and are offered at special preferential prices. They can be booked only after you start your tour, as many of them are carefully programmed to coincide with highlights available at the time of your visit. A detailed list and cost of these will be included in your travel documentation. You can book and pay for them through your Tour Director, by cash or credit card. Optional Experiences may vary due to seasonal conditions and require minimum guest participation. Prices are subject to change without notice. Please also see the relevant section of “Tour Participation” regarding limitation (exclusion) of our liability for Optional Experiences operated by independent third party suppliers.

Financial Protection US$20 MILLION your peace of mind guarantee

The traveling public has always been concerned about the protection of their advanced bookings. As part of Insight’s commitment to providing our customers with peace of mind in all dealings with Insight, TravCorp Financial Services Limited has provided a letter of credit to Insight of US$20 Million in respect of all customers traveling with Insight.

United States Tour Operator Association $1 Million Travelers Assistance Program

Insight Vacations Limited shares the coverage available under the USTOA $1 Million Travelers Assistance Program with affiliates of The Travel Corporation who, as an Active Member of the USTOA is required to post $1 Million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of Insight Vacations Limited customers in the unlikely event of The Travel Corporation bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 Million posted by The Travel Corporation may be sufficient to provide only a partial recovery of the advance payments received by Insight Vacations Inc. Complete details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York , New York 10016, or by email to information@ustoa.com or by visiting their website at www.USTOA.com

Insight Vacations, Inc. 801 East Katella Avenue. Anaheim, CA 92805.

Insight Vacations Limited, Travel House, Rue du Manoir, St Peter Port, Guernsey. GY1 2JH Channel Islands
The Insight group of companies has Marketing/Sales/Administrative offices/agents in:
Australia, Canada, China, Guernsey, Hong Kong, India, Israel, Japan, United Kingdom, Ireland, Malaysia, New Zealand, Philippines, Singapore, South Africa, Switzerland, Thailand and the USA.

For further information visit our website at www.insightvacations.com